How Your Order Ships
USPS First Class
3–5 business days anywhere in the US. Included free on all US orders. Tracking is included.
USPS Ground Advantage
2–8 business days, depending on distance. Available as an optional paid upgrade at checkout if you want a slightly faster delivery window.
Discreet packaging
Every order ships in a plain outer box — no product name, no logo, no branding visible from the outside. The return address simply reads "RH LLC." Your billing statement shows a generic merchant name, not "DryDock."
Following Your Package
You'll receive a Stripe payment confirmation email at the address you used at checkout as soon as your order is placed. Tracking numbers are sent within 1 business day of shipment.
You can look up any USPS shipment directly at tools.usps.com.
If your tracking number has not arrived within 2 business days of ordering, email drydock@polsia.app and we'll look into it right away.
Our 30-Day Guarantee
- 30-day window from your delivery date — full money-back, no questions asked.
- Unopened items only — original packaging and hygiene seal intact, so every returned unit stays clean for the next customer.
- Defective or damaged items replaced free of charge. A photo of the defect may be requested before we send the replacement.
Once we have those details we'll send a prepaid USPS First Class return label so you can drop the package off at any USPS location.
You ordered DryDock to solve a real problem. If it doesn't work, you shouldn't pay for it. To start a return or refund, fill out the form below or email drydock@polsia.app with your order email and we'll take care of it.
Tell Us What's Happening
Fill out the form and we'll auto-confirm receipt, send a prepaid USPS return label, and refund your order once it's back in our hands.
Questions about shipping or a return? Email us at drydock@polsia.app — we read every message.